Terms of service
Terms of Service
Last updated: June 2026
By accessing and using rawmatcha.com.au, you agree to the following terms. Please read them carefully before placing an order or using this website.
About Us
Raw Matcha is an Australian online retailer selling ceremonial grade matcha, hojicha, and related products. Our website is rawmatcha.com.au.
Orders and Payment
All prices are listed in Australian dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice.
Payment is processed securely at checkout via Shopify's payment gateway. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.
We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. If your order is cancelled after payment, a full refund will be issued promptly.
Shipping
We ship Australia-wide and internationally to selected countries. Shipping timeframes are estimates only and are not guaranteed. Raw Matcha is not responsible for delays caused by Australia Post, courier services, or customs processes. Risk of loss passes to the customer upon dispatch.
Free standard shipping is available on Australian orders over $100 AUD. Free local delivery is available in the Newcastle region on orders over $80 AUD.
Returns and Refunds
Please refer to our Refund Policy for full details on returns, damaged goods, and subscription cancellations.
Subscriptions
By purchasing a subscription product, you authorise Raw Matcha to charge your nominated payment method on a recurring basis at the frequency selected at checkout.
You may cancel your subscription at any time before your next billing date via your customer account or by contacting us directly. Please refer to our Subscription Cancellation Policy for full details.
Intellectual Property
All content on this website — including text, images, logos, and product descriptions — is the property of Raw Matcha and may not be reproduced, distributed, or used without prior written permission.
Limitation of Liability
To the extent permitted by Australian law, Raw Matcha is not liable for any indirect, incidental, or consequential loss arising from the use of this website or the purchase of our products. Our total liability to you will not exceed the value of your most recent order.
Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
Changes to These Terms
We may update these terms from time to time. The most current version will always be available on our website. Continued use of the website after changes are published constitutes acceptance of the updated terms.
Contact
For questions about these terms, contact us via rawmatcha.com.au/pages/contact or reach out on Instagram @rawmatcha_.